Returns & Exchanges
At The Perth Mint, we are committed to providing high-quality bullion, jewelry, and collectables. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receipt provided they remain in their original, untampered packaging.
Initiate Your Request
Contact our Customer Care team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Package Your Item
Securely pack the item in its original presentation packaging and shipping box, ensuring the RMA number is clearly marked on the exterior.
Ship to The Mint
Send your package via a trackable and insured shipping service to our Perth facility to protect against loss or damage during transit.
Inspection and Refund
Once our specialists verify the item's condition and authenticity, we will process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing